Last updated: 2 November 2026
CLB Pilot is operated by ZHU YANDONG. This policy applies to every paid plan: Pro monthly, Pro yearly, and the 30 / 90 / 365-day access passes. It forms part of our Terms of Service.
In short: ask within 7 days of the charge, and if you have used fewer than 3 scored responses, we refund in full — no explanation needed. After that, the purchase is final, but a subscription can always be cancelled so it does not renew.
| Situation | Outcome |
|---|---|
| You ask within 7 days of the charge and have used fewer than 3 scored responses on the paid plan | Full refund, no questions asked |
| You were charged twice for the same period, or charged after cancelling | Full refund of the duplicate or erroneous charge |
| You were charged for a plan you never activated, or the payment went through but access was never granted | Full refund |
| The service was unusable for a sustained period because of a fault on our side | Refund or extension covering the affected period, at your choice |
You can cancel at any time — there is no minimum term and no cancellation fee. After cancelling, your access continues until the end of the period you have already paid for, and no further charge is made. Cancelling is not the same as a refund: we do not refund the remainder of a period once the 7-day window has passed, but you keep the access you paid for.
If you cancel within the 7-day window and meet the usage condition above, you get the full refund instead.
Email support@clbpilot.online with:
We reply within 2 business days and process approved refunds within 2 business days. The money is returned to the original payment method; depending on your bank or card issuer it appears on your statement in 5–10 business days. We cannot refund to a different card or account.
If something looks wrong on your statement, email us first — almost every case is fixed the same day. A chargeback usually takes longer, freezes the amount while the bank investigates, and may end with your account being closed. The descriptor on your statement is CLBPILOT.COM.
All prices and refunds are in Canadian dollars (CAD). If your card is issued in another currency, your bank sets its own exchange rate and may keep a small difference between the original charge and the refund. That difference is charged by your bank, not by us, and we cannot reimburse it.